How was your experience here? (Select one)
Positive
Satisfactory
Negative
How were you referred to our business? (Select one)
Friend
Neighbor
Drove by
Yellow Pages
Internet
Other
Our parking lot / grounds were: (Check all that apply)
Adequate parking
Inadequate parking
Clean
Littered or unkempt
Our Waiting Room Was: (Check all that apply)
Comfortable
Neat and clean
uncomfortable
Disorderly
Odor-free
Needed odor control
Child-friendly
Our Office Hours Are: (Check all that apply)
Convenient
Restrictive
Should be open more
I would use later hours
Our Receptionist(s) and Office Staff: (Check all that apply)
Professional in manner and appearance
Acceptable in manner and appearance
Inferior in manner and appearance
Greeted you
Were warm and cheerful
Were cold or unfriendly
Gave their undivided attention
Seemed indifferent
Were hospitable
When You Telephoned: (Check all that apply)
Your call was answered promptly
There was a long wait for someone to answer
You had trouble getting through
You were placed on hold too long
Your Phone Conversation Was: (Check all that apply)
Courteous
Hurried
Impolite
Informative
Preoccupied
I did not phone
Our Kennel & Play Care Staff : (Check all that apply)
Professional in manner and appearance
Acceptable in manner and appearance
Inferior in manner and appearance
Seemed proficient
Was knowledgeable
Was a poor communicator
Insensitive in his/her use of people skills
Did not meet kennel staff
The Trainer Was: (Check all that apply)
Professional in manner and appearance
Acceptable in manner and appearance
Inferior in manner and appearance
Seemed proficient
Was knowledgeable
Was a poor communicator
Insensitive in his/her use of people skills
Did not meet the trainer
Was your waiting time reasonable? (Select one)
Yes
No
Did you understand our fees? (Select one)
Yes
No
Did you feel the fees were reasonable? (Select one)
Yes
No
If you checked no to any of the above questions, please discuss below:
Have you recommended us to others? (Select one)
Yes
No
If so why? If not, why not?
What suggestions do you have for improving the office, staff or procedures?
Name & Email (If you would like a response)